FAQs

Welcome to our FAQ section!

Here you’ll find answers to the most common questions about our home solutions, products, and services. Whether you’re exploring smart upgrades or need help with installation, we’ve got you covered.

What is included in a typical home automation package?

A standard Home Automation Package generally includes a core set of devices and systems that deliver control, security, and comfort throughout the home. Here’s a clear breakdown:

Main hub + smart lighting + AC control + cameras + sensors + curtain control + smart screen + automated scenes.

Installing smart devices is easier than you might expect, but it depends on the type of device (lighting, cameras, sensors, curtains, AC controllers, or smart gateways).
Here is a clear and simple guide to help you install them correctly and safely:

(1) Installing the Control Gateway (Hub):

This is the first and most important step, as it connects all devices together.

How to install:

  1. Plug the gateway into a power outlet.
  2. Connect it to the internet (Wi‑Fi or LAN depending on the model).
  3. Open the brand’s app (e.g., Tuya / Areb).
  4. Add the gateway through “Add Device.”

(2) Installing Smart Lighting:

(A) Smart Bulbs:

  1. Remove the old bulb.
  2. Install the smart bulb in its place.
  3. Turn on the switch until the bulb starts blinking (pairing mode).
  4. Open the app → Add Device → Lighting.

(B) Smart Light Switches:

Since this work on 110/220V, they must be installed by a qualified electrician.

Basic steps include:

  1. Turn off the main electrical power.
  2. Remove the old switch and connect the smart switch according to the wiring diagram.
  3. Turn the power back on.
  4. Add the switch through the app.

( 3) Installing Smart AC Controllers (IR Controller):

  1. Place the controller facing the AC (so the IR signal reaches it).
  2. Connect it to power via USB or adapter.
  3. Add it in the app.
  4. Select your AC brand and calibrate it.
  5. Test ON/OFF to confirm.

( 4) Installing Smart Cameras:

Indoor Cameras:

  1. Choose a high and clear location.
  2. Plug in the camera.
  3. Connect it to Wi‑Fi (usually 2.4GHz).
  4. Scan the QR code to add it to the app.

Outdoor Cameras:

  1. Mount the camera on a wall using brackets.
  2. Ensure a power source is nearby.
  3. Protect it from direct sun and rain (IP65/IP66).
  4. Add it through the app as with indoor cameras.

( 5) Installing Sensors (Door, Motion, Smoke, Water Leak):

Door/Window Sensors:

  1. Clean the installation area.
  2. Attach the main sensor and the magnet within 1 cm.
  3. Add it to the app via the smart gateway.

Motion Sensors:

  1. Mount at around 2 meters height.
  2. Point it toward a movement area.
  3. Connect it through the gateway in the app.

( 6) Installing Smart Curtains:

  1. Remove the old curtain from the rail.
  2. Install the smart curtain motor (roller or side-opening).
  3. Connect it to a power source.
  4. Pair it with the app via Zigbee or Wi‑Fi.
  5. Calibrate opening and closing.

( 7) Installing Smart Touch Panels:

Usually requires a licensed electrician since it connects directly to electrical wiring.

Steps:

  1. Insert the screen inside the wall’s electrical box.
  2. Connect the wires according to the diagram.
  3. Link it with the main gateway and Wi‑Fi.
  4. Configure rooms and scenes.

Important Tips:

  • Use 2.4GHz Wi‑Fi, as smart devices do not work on 5GHz.
  • Use clear naming: Bedroom – Majlis – Living Room.
  • Create smart scenes like Away, Sleep, Cinema.
  • Save your Wi‑Fi password securely.
  • Ensure strong Wi‑Fi coverage in all rooms.

Yes, you can fully customize your smart home package!
In home automation, there is no “one fixed package.” You can choose the devices that match your needs, budget, and home layout.

Here’s how customization usually works:

(1) Choose Your System Type

  • Wi‑Fi
  • Zigbee
  • Or a hybrid system combining both

Depending on your network strength and the number of devices you want to install.

(2) Select the Devices You Need

You can customize the package based on the rooms in your home or the features you want.

🔹 Examples of customization options:

  • Smart lighting only
  • AC control only
  • Security package (cameras + sensors)
  • Smart curtains
  • Smart control screen
  • Whole‑home smart scenes
  • Full package for all rooms

(3) Add or Remove Any Device

You can adjust the package by adding or removing:

  • Cameras
  • Motion and door sensors
  • Curtain motors
  • Smart switches
  • Smart plugs
  • Main curtain motor
  • Outdoor sockets
  • Safety devices (smoke – water leak)

(4) Customize Smart Scenes

You can set up personalized scenarios such as:

  • Sleep scene
  • Cinema scene
  • Home arrival scene
  • Vacation mode
  • Energy‑saving mode

Each scene can be configured exactly the way you want.

(5) Customize Based on Home Size

For small homes → simple package
For villas → expanded package with control screens + curtains + additional gateways
For offices → lighting + security‑focused packages

  • Summary

Yes, you can customize every part of your package:
Devices – quantity – technology type – installation plan – automation scenes – controls – and even app configuration.

Yes, you can fully customize your smart home package!
In home automation, there is no “one fixed package.” You can choose the devices that match your needs, budget, and home layout.

Still have questions?

Call us anytime: +966 502807779
Email: info@areb.sa

Why Smart?

Smart solutions bring convenience, efficiency, and security to your home. With automated systems, you save time, reduce energy costs, and enjoy a more connected lifestyle.

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